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The Totem of Chat

The totem of chat: The lowest, that would be Facebook, followed by Gchat, then texting, then email, then phone. Face to face would be ideal, but it’s not of this time. — Lena Dunham of HBO’s “Girls”

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Email for Power Users

A wise project manager once gave me a short course on using email that I’ve been passing along to my teams ever since. The central idea is that the recipient should instantly be able to determine the following three things at a glance: Is this email time-sensitive? Does this email require a response? Is this

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Google Launches Content Experiments Tools for Publishers

Constant experimentation and improvement is the heart of any digital strategy — especially for media properties. As part of their world-domination plan, Google has integrated A/B and multi-variate testing tools in the Analytics suite. With Content Experiments, you can develop several versions of a page and show different versions to different visitors. Google Analytics measures

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